If you have received a shipment that does not contain the plants ordered or plants in a dry shriveled condition please take a photo and e-mail us within 24 hours of receipt of the package. That way we can judge if we need to replace all or part of your shipment. Bare-root plants may be ‘floppy’ the first day or two after planting, mainly during a sudden rise in temperature but should show new sturdy growth at the center after a few days.
If the shipping box is badly damaged, opened or crushed and the contents are affected take a photo and e-mail it to us. We need to file a claim with UPS for you.